FAQ – Frequently Asked Questions
Orders & Delivery
What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery within mainland France generally takes 2 to 5 business days.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of its validation by contacting our customer service.
Returns & Refunds
What is your return policy?
In accordance with European legislation, you have 14 days from receipt of your order to exercise your right of withdrawal.
How do I initiate a return?
Contact us by email with your order number. We will send you return instructions within 48 hours.
How long does it take to get a refund?
Once the return is received and validated, the refund will be processed within a maximum of 14 days to your original payment method.
Products
Are your products suitable for all skin types?
Our products are formulated to suit the majority of skin types. Please consult the product page for specific recommendations.
How do I use your beauty devices?
Each device comes with a detailed user guide. Video tutorials are also available on our website.
Payment & Security
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my bank data secure?
Yes, all transactions are secured via SSL encryption. We do not store any bank data.
Customer Service
How to contact us?
Our team is available Monday to Friday, from 9 am to 6 pm. Email us at contact@freshlink-shop.com or visit our Contact page.